Frequently Asked Questions
Answers to all your questions at 93ko
From opening an account to claiming bonuses, depositing and withdrawing, and safe gaming — you will find detailed answers to all your questions right here.
93ko is committed to providing a reliable online gaming experience for players in Bangladesh. Whether you are a new member or a regular player, this FAQ page covers all the important information in plain English: account registration, transactions via bKash and Nagad, slot and cricket betting rules, bonus terms and responsible gaming. If you cannot find your question here, contact our 24/7 live chat support team.
Account and Registration
To open an account at 93ko you need an active mobile number, an email address and your full name. The registration process is completed entirely online and takes just a few minutes. A national identity card or passport may be required later for account verification.
No, each person may open only one 93ko account. If more than one account is found under the same person's name, it will be considered a violation of the rules and both accounts may be suspended. This rule is strictly enforced to ensure a fair and secure gaming environment.
If you have trouble logging in, first use the "Forgot Password" option. A reset link will be sent to your registered email. If the problem persists, contact our 24/7 live chat support. Clearing your browser cache or trying a different browser often resolves the issue as well.
The account verification process is usually completed within 24 hours. Submitting correct and clear documents makes the process faster. You will be notified by email once verification is complete. If there is any issue during verification, the support team will guide you.
Yes, 93ko is fully mobile-friendly. The site can be used from any smartphone browser — no separate app download is needed. Creating an account, depositing, withdrawing and playing games can all be done smoothly on mobile.
Deposits and Withdrawals
Deposits via bKash are almost instant — your 93ko account balance is usually updated within a few minutes. The minimum transaction amount is ৳500. If a deposit does not go through, contact support with your transaction ID.
Yes, withdrawals can be made via Nagad. The minimum withdrawal amount is ৳500. Withdrawal requests via Nagad are generally processed within 5 to 30 minutes. Having a verified account makes the withdrawal process even faster.
For both Rocket and bank transfer, the standard processing time for withdrawals at 93ko is 5 to 30 minutes. For bank transfers, the bank's own clearing time may be added on top. The minimum amount for both deposits and withdrawals is ৳500.
93ko does not impose any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may deduct their own transaction charges. It is a good idea to check the charges of the relevant service before making a transaction.
Common reasons for a rejected withdrawal include: account verification not completed, bonus wagering requirements not met, or attempting to withdraw an amount below ৳500. Contact live chat to find out the reason and resolve the issue.
Games and How to Play
To bet on a BPL or any cricket match, first log in to your 93ko account and go to the Cricket section. Choose your preferred match and market from the match list, enter the amount and confirm. In-play betting is also available during matches. Bet results are settled automatically once the match ends.
RTP (Return to Player) is a theoretical percentage showing how much a game tends to return to players over the long run. It is an average across thousands of rounds, so results in a single session can go up or down. All slot games at 93ko use fair play algorithms from certified providers.
Yes, the 93ko Casino section offers live dealer games from world-renowned providers such as Evolution Gaming and Ezugi. You can play roulette, blackjack, baccarat and many more games with real dealers via high-definition video stream.
Aviator by Spribe is a crash-style game. As a plane takes off, the multiplier keeps increasing. You must cash out before the plane "crashes". The longer you wait to cash out, the higher the multiplier — but the risk increases too. Each round is completely random.
Yes, 93ko offers betting on the T20 World Cup, IPL and other international cricket tournaments. When matches are available they will appear automatically in the Cricket section. Special offers may also be available during major tournaments.
Bonuses and Promotions
When you make your first deposit at 93ko you will receive a 200% welcome bonus — up to a maximum of ৳15,000. This means if you deposit ৳1,000 your total balance will be ৳3,000. A 25x wagering requirement on the bonus amount must be completed before the bonus can be withdrawn.
A 25x wagering requirement means you must place bets totalling the bonus amount multiplied by 25. For example, if you receive a ৳5,000 bonus you must wager a total of ৳125,000 before withdrawing. Wagering contribution rates may vary by game — see the full terms and conditions for details.
93ko has five VIP levels: Bronze, Silver, Gold, Platinum and Diamond. You advance naturally through regular play. Cashback ranges from 0.2% per week at Bronze level up to 0.8% per week at Diamond level. Cashback is added automatically each week.
Yes, bonus balance can generally be used for cricket betting and most other games at 93ko. However, certain promotions may have some restrictions. Read the details of each promotion or ask support to find out the full terms of a specific bonus.
Safety and Responsible Gaming
93ko uses SSL encryption technology to keep all personal and financial data secure. Transactions take place over fully encrypted channels. Your information is not shared with third parties. Read our privacy policy for more details.
93ko is for persons aged 21 and above only. Age is verified during account registration. Accounts belonging to underage individuals are closed immediately.
Yes, if you feel you need to control your gaming you can contact our support to activate a temporary or permanent self-exclusion. During this period access to your account will be blocked. Responsible gaming is our priority.
93ko provides various responsible gaming tools such as deposit limits, self-exclusion and reality-check alerts. Detailed information and references to external support are available on our responsible gaming page. Gaming is for fun — do not play to manage financial pressure.
For any complaint or dispute, first contact our 24/7 live chat support. Including a description of the issue, the time it occurred and the relevant transaction ID will help reach a faster resolution. Complaints can also be sent by email to [email protected].
All games at 93ko are powered by reputable providers — such as PG Soft, Pragmatic Play, JILI and Spribe — who use independently audited random number generators (RNG). This ensures that the outcome of every round is completely unbiased and unpredictable.
Still have questions?
Our expert support team is available in English 24 hours a day, seven days a week.
Ways to Contact Us
Live Chat
Instant support in English, 24/7. Log in to start a chat.
Email Support
For detailed complaints and questions:
[email protected]
Terms and Conditions
Read the Terms and Conditions for full rules on bonuses, withdrawals and accounts.