93ko Privacy Policy

1. Introduction and Scope

93ko ("we", "us", "platform") is an online gaming platform operated for players in Bangladesh. We take the privacy of our users very seriously. This privacy policy explains how 93ko collects, uses, stores, and protects your personal information.

This policy applies to the 93ko website (93ko.cam), its mobile version, and all related services. By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy.

We believe that transparency and trust are the foundation of any relationship. That is why we want to tell you clearly and simply what we do and do not do with your information.

2. What Information We Collect

When you open an account at 93ko and as you use our services, we may collect the following types of information:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID or passport number (where verification is required)
• Username and password

2.2 Contact Information

• Email address
• Residential address

2.3 Financial Information

• Deposit and withdrawal amounts and transaction history
• Payment method details (bKash, Nagad, Rocket, bank transfer)
• Mobile banking account number (required to complete transactions)

2.4 Technical Information

• IP address and device type
• Browser information and operating system
• Login time and location data
• Site browsing patterns and session information

2.5 Gaming Activity Information

• Play history and betting records
• Bonus usage and promotion participation
• Preferred game categories and play style

3. How We Collect Information

We collect your information in the following ways:

3.1 Direct Collection

When you create an account at 93ko, make a deposit or withdrawal, contact our support team, or fill out any form — you provide information directly to us.

3.2 Automatic Collection

When you visit our website, certain technical information is automatically collected through cookies, web beacons, and log files. This information is used to improve the site's performance and personalise your experience.

3.3 Collection from Third Parties

Some information may also be received through payment processors, identity verification service providers, and fraud prevention systems. In such cases, the privacy policy of the relevant third party will also apply.

4. Purpose of Using Your Information

Collected information is used only for the following purposes:

1. Account management: Ensuring registration, login, and account security.
2. Service delivery: Successfully managing gaming services, bonuses, and promotions.
3. Transaction processing: Completing deposits and withdrawals safely.
4. Verification: Confirming age and identity and complying with anti-money laundering (AML) regulations.
5. Security: Detecting and preventing fraud, suspicious transactions, and illegal activity.
6. Customer support: Responding to your complaints, questions, and requests.
7. Personalisation: Recommending games and offers based on your preferences.
8. Communication: Sending important updates, security alerts, and promotional messages.
9. Legal obligations: Maintaining compliance with applicable laws and regulatory requirements.
10. Service improvement: Continuously improving site performance and user experience.

5. Sharing and Disclosure of Information

93ko does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

Only the information necessary to deliver the service is shared with payment processors (bKash, Nagad, Rocket, banks), game software providers, and IT infrastructure suppliers. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Authorities

Information may be disclosed in response to a court order, legal obligation, or a lawful request from a regulatory body. In such cases, we will provide only the information that is legally required.

5.3 Fraud Prevention

Relevant information may be exchanged with specialised agencies for the purposes of anti-money laundering and fraud detection.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance in such a situation.

6. Cookies and Tracking Technologies

93ko uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security — the site cannot function properly without them.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to monitor and improve site usage.
• Marketing cookies: Used to display relevant advertisements and offers.

6.2 Cookie Controls

You can control or reject cookies through your browser settings. Please note that disabling certain essential cookies may limit some features of the site.

7. Data Retention and Security

We follow industry-standard security practices to keep your information safe.

7.1 Technical Security Measures

• All data transfers are secured using SSL encryption technology.
• Account passwords are stored in encrypted form.
• Servers are protected through firewalls and intrusion detection systems.
• Regular security audits and updates are carried out.

7.2 Data Retention Period

We retain necessary information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations and dispute resolution requirements. Financial transaction records are generally retained in accordance with legal requirements.

7.3 Response to Data Breaches

If a security breach occurs, we will promptly notify affected users and take immediate steps to limit any harm.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Right to Opt Out of Marketing Messages

If you do not wish to receive promotional emails or messages, you may unsubscribe at any time or notify our support team. However, it is not possible to stop important service-related messages from being sent.

To exercise these rights, contact our support team via live chat or email.

9. Protection of Minors

93ko is for users aged 21 and above only. We do not knowingly collect or store personal information from anyone under the age of 21.

We verify age at the time of registration. If it comes to our attention that a minor has opened an account, that account will be closed immediately and all related information will be deleted.

If you believe that a minor is using our platform, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites. When you navigate to another site through these links, our privacy policy will no longer apply. The privacy policy of that site will apply instead.

We are not responsible for and cannot control the privacy practices of third-party websites. You are advised to read their privacy policy before visiting any external site.

11. Policy Changes

We reserve the right to change or update this privacy policy as needed. For any significant changes, we will:

• Display a notice on the website.
• Send a message to the registered email address.
• Update the "Last Updated" date at the top of this page.

Continued use of our platform after any changes will indicate that you have accepted the updated policy. We therefore recommend checking this page regularly.